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Stock & Delivery

TAXES AND DUTIES - UK orders are subject to VAT. International orders will not include VAT but local taxes and duties will be payable to the shipping agent prior to delivery.

DESPATCH TIMES – We endeavour to process orders within 1 to 2 working days. We can not guarantee same-day despatch although if your requirement is urgent please do contact us and, provided all items are available, we will endeavour to process as soon as possible and you have the option to upgrade to one of the premium delivery options listed below.

STOCK LEVELS – We carry exceptionally high levels of stock however inevitably there are occasions that an item may be unavailable. We will contact you with the expected lead time giving you the choice of a partial delivery if appropriate and the option to either cancel the unavailable item or receive a follow-on shipment as soon as new stock arrives.

U.K. SHIPPING - Items up to 2kg, and within the allowable size restrictions, are despatched via Royal Mail Tracked 48 with the option to upgrade to Royal Mail Tracked 24 at the checkout. Items above 2kg or outside the size restrictions are despatched via DHL; we reserve the right to charge the additional cost to upgrade to this service where necessary.

    INTERNATIONAL SHIPPING - International orders are despatched via DHL. Packages less than 2kg in weight and below £100 in value are sent via DHL Globalmail, this is a priority mail service. If the weight or value exceeds the Globalmail limit or should you prefer an expedited service we use DHL Express Economy (a road service where available) or DHL Express Worldwide (the quickest air service).
     
    Please always contact us for the latest updates regarding special order items, approximate lead times are included in product details.

    Approximate Shipping Charges

    Zone GlobalMail
    Europe 3 to 6 days
    ROW 6 to 12 days    		 DHL Express Economy Select
    3 to 7 days*    		 DHL Express Worldwide
    1 to 5 days*
    < 0.5kg < 2kg < 10kg < 2kg < 5kg < 10kg
    *Remote locations are specific to each country and postcode and are determined by DHL. Transit time will typically be longer than indicated and rates will attract a £17.50 surcharge.
    EU Zone 1 9.80 13.90 22.50 27.50 32.00 41.80
    EU Zone 2 10.45 15.30 27.75 30.80 40.70 60.50
    USA & Canada 15.95 N/A N/A 26.40 36.30 51.70
    Australia & NZ 14.95 27.50 N/A 35.20 49.50 82.50
    South Africa, India, Russia & Far East 14.00 27.20 N/A 35.20 47.30 71.50
    Rest of World 14.00 27.20 N/A 44.00 66.00 93.50