Stock & Delivery

DESPATCH TIMES

We aim to process orders within 1–2 working days. While same-day despatch cannot be guaranteed, urgent orders may be prioritised where stock is available—please contact us before ordering.

Premium delivery upgrades are available at checkout.

STOCK LEVELS

We hold high stock levels, however availability may occasionally be limited. If an item is unavailable, we will contact you with the expected lead time and offer the option of:

• Partial delivery (where appropriate)
• Cancelling the unavailable item
• A follow-on shipment once stock arrives

For the latest updates on special order items, please contact us. Approximate lead times are shown on individual product pages.

UK SHIPPING

• Royal Mail Tracked Service
  Royal Mail Track 48 is our standard delivery service for items up to 2kg and within size restrictions, with the option to upgrade to Track 24 or DHL Express at checkout.
• DHL Express
  Mandatory for items over 2kg, outside size restrictions, or above £125 in value.

INTERNATIONAL SHIPPING

We ship internationally using DHL Express, DHL Economy Select, and International Royal Mail.

• International Royal Mail – orders under £125, up to 2kg, and within mail size limits
• DHL Economy Select – road service, Europe only, typically up to 5 working days
• DHL Express – fastest air service for worldwide delivery

Available options and prices are shown at checkout, based on your order and destination.

SHIPPING UPGRADES

While we aim to use the service selected at checkout, variations in product size and weight may occasionally require an upgrade to ensure safe delivery. Where this is necessary, we will contact you before dispatch to discuss the upgrade and any additional cost.

TAXES & DUTIES

• UK orders are subject to VAT, which is included in the price shown at checkout.
• International orders are supplied exclusive of UK VAT. Local VAT, taxes, and/or import duties may be payable in accordance with the regulations of the destination country.
• European Union (EU) – IOSS (Private Customers)
  We are registered under the Import One Stop Shop (IOSS) scheme for private EU customers. Where applicable, VAT is collected at checkout, allowing delivery without additional VAT charges on arrival.
• Duty Paid Service (EU & USA – Private Customers)
  We offer a Delivered Duty Paid (DDP) service for private customers in the EU and the United States, with applicable duties and taxes paid in advance to help avoid unexpected charges on delivery.

Where an IOSS or Duty Paid service is available, this will be clearly shown at checkout.